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FAQs
1 / Why should I hire a Certified Professional Organizer?

A Certified Professional Organizer (CPO) has logged 1,500 hours of paid organizing work, studied and taken a standardized exam to prove they have mastered all skills related to professional organizing. To keep my CPO certification, I must strictly adhere to NAPO's Code of Conduct and re-certify every 3 years. To re-certify, I must complete at least 45 hours of continuing education credits. This means I am constantly learning and up to date on industry standards. This translates to you receiving the best service and support available to you!

2 / How long will my project take?

Every project and every client is different. There are many factors that go into how long a project can take including but not limited to: the level of clutter, the clients' decision making ability, budget, etc. I can only provide general time estimates on how long a "typical" project similar to yours can take. 

3 / Do you help with hoarding?

I have extensive experience in helping persons who have hoarding tendencies, and I have found that the best outcomes involve a team of providers who can support the person in their journey. Because hoarding disorder is a serious mental health condition, I strongly advise clients to be actively engaged in therapy alongside our work together. I am happy to provide referrals to clinicians who specialize in hoarding disorder. 

4 / Do I need to be home?

Yes and no. An important component to organizing is you making decisions on what you want to keep and what can be donated/taken out of the home. Because you are the ultimate decider of these things, you will have to be present for this portion of sessions. After that, I will create a system for you and reorganize the items you have decided on. You don't necessarily have to be present for this part, as I will review your new system with you when it is complete. 

5 / Do I need my own supplies?

Bins and other organizing supplies are essential for maintaining an orderly space, but I will bring those with me on the day of our sessions. Products are not included in the price of sessions and I will provide an invoice and receipt for reimbursement for any products used during our sessions. We will always discuss your budget in our initial consultation call and I will keep it in mind when planning for your project. 

6 / Should I clean before you come?

No! It's important for me to see your space as it usually is. It allows me to see what is working, what isn't working, and where things typically land. I'll use this information to set up a system that will integrate seemlessly into your daily life. For example, if you typically pile your dirty clothes in the bathroom, it makes sense to put a laundry basket there instead of across the room in the closet. If you walk through your garage door and drop your keys in the hallway, it makes sense to create a drop zone there instead of at the front door, which you rarely use. 

7 / Are you going to make me throw all my stuff away?

Never! It is important to me that you are always in control of your own home. I am highly aware that I have been invited as a guest into your home, and I will treat you and your home with the utmost respect. I will coach you through making the best decisions that are aligned with your organizing goals but I will never throw anything away without your permission. 

8 / What areas do you service?

I service the Washington, DC metro area including:

-Loudon County, Virginia

-Fairfax County, Virginia

-Arlington County, Virginia

-Alexandria City, Virginia

-Montgomery County, Maryland

-Howard County, Maryland

-Charles County, Maryland

I also service Northwestern Connecticut, and Southern New Hampshire

9 / What is your cancellation policy?

Any cancellations or rescheduling should be made within 48 hours of your scheduled appointment. Outside of a true medical emergency, any late cancellations or no shows will incur a $150 fee to be paid before any other sessions can be scheduled. 

10 / How do I get started?

The first step is to have a one-on-one initial consultation. I'll ask you some questions about your project and your goals, and learn more about you. I can answer any questions you may have about the organizing and/or coaching process. You can view my availability and schedule a call directly here.

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